Unless otherwise indicated, products are vintage or antique. These items will not be in NEW condition even when described as being in excellent condition. Most of the items were used on a daily basis in their former homes and will have normal wear and tear.
If an item is rare or hard to find, I may list it with minor chips or with roughness around the edges. I rarely list items with large visible chips. I take photos of visible flaws and describe any flaw in my item descriptions.
Before I list an item I conduct extensive research to identify the pattern name, manufacturer, and the date of manufacture. In some instances, finding the information is just not possible. I use a variety of internet resources to help me identify glassware adn extensive library of glassware collectors books. When I identify the pattern name and the manufacturer, I am 99% certain I am correct. You can rely on the accuracy of my item descriptions.
I personally inspect each item of glassware or porcelain before writing a description. I check for nips, dings, chips and other flaws and describe the item so that you, the buyer, makes the ultimate decision of whether to purchase or not. If I miss something or fail to mention it, the failure is never intentional.
The bottom line -- if you want or expect NEW items, do not buy vintage or antique products. All will have some minor flaws. However, with the items I sell, the flaws do not impact the displayability of the product or the use.